spinwhell Platform Privacy Notice
This page describes what we collect when you use spinwhell and how we keep that data protected. We at spinwhell take your privacy seriously. When you create an account, log in via our Android app or iOS browser, deposit via DANA or e-wallet, or place bets on Liga 1 or live-dealer tables, we collect data to verify your identity, process your payments, and prevent fraud. We encrypt this data during transmission and storage, and we never sell it to third parties without your consent.
Our privacy policy outlines which data we collect during Know Your Customer (KYC) verification, how long we retain it, which payment processors and partners we share it with, and what rights you have to access, correct, or delete your information. We operate under applicable data protection regulations in the jurisdictions where our services are available. Your data is held securely on encrypted servers, and we limit access to authorized staff only.
If you have questions about how we handle your data, how to request a copy of your information, or how to exercise your privacy rights on spinwhell, contact our support team through the in-app help portal or email. We respond to privacy inquiries within 48 hours.
What data we collect on spinwhell
We collect data in three categories: identity information, account activity, and device data. During account creation and KYC verification, we collect your full name, date of birth, national ID number (KTP or equivalent), address, email address, and phone number. This information is mandatory to verify your identity and confirm that you meet the age-of-majority requirement in your jurisdiction.
Once your account is active, we collect data about your activity on spinwhell: which games you play, your bet amounts, your deposit and withdrawal history, your balance, and the dates and times you log in. We also collect device information: your device model, operating system version, mobile app version (if using Android), IP address, browser type, and approximate location based on IP geolocation. This data helps us detect fraud, investigate disputes, and improve our platform performance.
We do not collect sensitive personal data such as your national ID photograph, health information, or banking account details. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) collect and retain their own data during transactions, subject to their own privacy policies. spinwhell does not retain copies of your e-wallet or bank account numbers; we store only transaction references for reconciliation and dispute resolution.
Your data is encrypted during transmission and at rest
We use industry-standard TLS encryption for all connections to spinwhell. Your personal data is encrypted when stored on our servers. We do not log or retain your password after authentication.
How we use your data on spinwhell
We use your identity information primarily for compliance and fraud prevention. We verify your age and identity to ensure you meet eligibility requirements. We screen your information against international sanctions lists and politically exposed person (PEP) lists to comply with anti-money-laundering (AML) regulations. If your information matches a record on these lists, your account may be restricted.
We use your activity data to detect suspicious patterns (e.g., rapid account creation followed by large withdrawal, access from multiple countries in short time spans). If we detect suspicious activity, we may temporarily lock your account while we investigate. We also use activity data to calculate your account balance, process your bets and payouts in real time, and generate your transaction history for your reference.
We use device and location data to prevent account takeover attacks. If we detect a login from a new device or location, we may send you a verification notification. We also use this data to investigate payment fraud and to restrict access from jurisdictions where our services are prohibited by law.
Third-party processors and data sharing on spinwhell
We share your data with regulated payment processors to process your deposits and withdrawals. When you deposit via e-wallet, mobile banking, local payment, online payment, or e-wallet, we send your name and transaction reference to that e-wallet provider. When you withdraw via bank transfer (mobile banking, local payment, online payment, e-wallet, mobile banking), we send your name and account details to your destination bank. These processors are contractually bound to use your data only for payment processing and are prohibited from using it for marketing or third-party sale.
We also share data with our hosting provider and database vendor, who store our servers and customer data. These vendors are contractually required to maintain confidentiality and to comply with applicable data protection laws. Our servers may sit outside your jurisdiction; by using spinwhell, you consent to international data transfer.
We may disclose your data if required by law, court order, or government authority. We will notify you of any such disclosure unless we are legally prohibited from doing so. We do not sell your data to third parties for any reason. We do not use your data to train machine learning models or artificial intelligence systems.
Your rights and our data retention on spinwhell
You have the right to request a copy of all personal data we hold about you. To submit a Data Subject Access Request (DSAR), contact our support team through the in-app portal and select "Privacy Request." Include your account email address and a clear description of your request. We will respond within 30 days with a downloadable file containing your personal data.
You have the right to correct inaccurate data. If your name, address, or other personal information has changed or is incorrect, update it in your account settings under "Profile" or contact our support team. We will update your records and send you confirmation.
You have the right to delete your data, subject to compliance and legal hold requirements. If you request deletion, we will delete your personal data except for information we are legally required to retain (e.g., transaction records for AML compliance, which we retain for seven years). Your account will be closed, and any balance will be paid out to your registered payment method within 30 days.
We retain your data for the duration of your account plus seven years after account closure for compliance and dispute resolution purposes. We may retain activity logs and transaction records indefinitely for regulatory compliance. If you have questions about our data retention practices, contact our support team.
Cookies and tracking on spinwhell
Our spinwhell website and app use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze how you use our platform. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device and may be used to recognize you on future visits.
We use analytics tools to measure how many account holders access spinwheel, which features they use most, and how long they spend on the platform. This data helps us improve our service. We do not share analytics data with third parties. You can disable cookies in your browser settings, but this may prevent spinwhell from functioning correctly.
Contact and privacy requests on spinwheel
To exercise your privacy rights on spinwheel, contact our support team through the in-app help portal, email, or live chat. From the app home screen, tap "Support," then select "Privacy Request" or "Data Access." Describe your request clearly and include your account email address. Our privacy team will respond within 48 hours with instructions or confirmation of your request status.
If you are located in a jurisdiction with specific data protection laws (e.g., GDPR-equivalent regulations), we will comply with those requirements. If you have a complaint about our data handling, you have the right to contact your local data protection authority or privacy regulator. You also have the right to lodge a complaint with spinwhell's compliance team by submitting a formal grievance through the support portal.
Legal and jurisdiction information
Service availability
We at spinwhell offer our services only where local law permits. The legality of online gaming, sports betting, and casino services varies significantly across jurisdictions. spinwheel does not market or deliver services to regions where online gaming is prohibited by law. Our platform operates under applicable legal frameworks in supported jurisdictions and complies with all relevant regulations in those markets.
When you create a spinwhell account, our system verifies your location through IP address screening and Know Your Customer (KYC) data cross-reference. If we detect that you are accessing spinwheel from a jurisdiction where our services are prohibited, your account creation or deposits may be declined automatically. This is a protective measure to ensure spinwheel complies with applicable regulations in supported markets.
spinwhell's service availability is monitored continuously and may change if regulations shift in any jurisdiction. If a jurisdiction's laws change and affect your account status, we will notify you via email with clear guidance on your account balance and available withdrawal options. We do not name specific jurisdictions as legal or illegal—responsibility for verifying compliance rests with you, the user. We remain available 24/7 to clarify our service availability in your region.
Account eligibility
To create a spinwhell account and access our services, you must be of legal age according to your jurisdiction's applicable law. We do not enforce a single global age threshold because age-of-majority requirements vary by region and country. During account verification, you provide your date of birth, which we cross-reference against your national ID or equivalent government-issued document. If you are under the age of majority in your jurisdiction, your account creation will be automatically declined with notification.
We reserve the right to request additional identity documents (passport, driver's license, utility bill, bank statement) to verify your information. This is standard practice in regulated gaming and complies with anti-money-laundering (AML) and Know Your Customer (KYC) requirements. If we request additional documents, you will receive a prompt in your account dashboard with clear submission instructions and a deadline. Our verification team reviews submissions within 48 to 72 hours and notifies you of approval or rejection.
Account eligibility may also be affected by international sanctions and politically exposed person (PEP) screening. If your name matches records on sanctions lists or PEP databases, your account may be restricted or declined. You will be notified via email with a reference number and explanation. You may dispute the match by contacting our compliance team through the support portal with supporting documentation.
Local-law responsibility
Although spinwhell operates under legal frameworks in supported jurisdictions, you are personally responsible for verifying that online gaming, sports betting, and casino services are legal in your own jurisdiction before creating an account or depositing funds. Laws change frequently, and spinwhell cannot monitor every jurisdiction's regulations in real time. If you have any doubt about the legality of our services in your location, consult a local legal advisor or contact your national gaming regulator.
If you access spinwhell from a jurisdiction where online gaming is prohibited, spinwheel will not be liable for any legal consequences you face. Your account may be restricted or closed if we detect unauthorized access from a prohibited jurisdiction. This is not a penalty against you; it is to protect spinwhell's compliance in supported markets and your own legal standing in your region.
If you relocate temporarily (work travel, family visit, holiday to Jakarta, Surabaya, Bandung, or Medan), spinwheel may restrict your account access in the destination jurisdiction if online gaming is prohibited there. This restriction is automatic and not permanent. Your account remains valid when you return to a supported region. For permanent address changes, update your registered address in your account settings.
Data and privacy scope
We at spinwhell collect personal data during account verification (full name, date of birth, national ID number, address, email, phone number) and during your use of our platform (bet history, session logs, transaction records, device information). This data is used for three primary purposes: (1) legal compliance and identity verification under applicable regulations, (2) fraud detection and account security monitoring, and (3) internal analytics to improve spinwheel's service quality.
Your personal data is never sold to third parties or used for marketing without your explicit consent. We share data with regulated payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) only to the extent necessary to process your deposits and withdrawals. These payment processors are contractually bound by data protection agreements and prohibited from using your data for any other purpose.
Our full Privacy Policy is available here and in your account settings under "Privacy." The policy explains what data is collected, how long it is retained, your rights to access and correct data, and how to request deletion. To request a complete copy of all data we hold about you, submit a Data Subject Access Request (DSAR) through the support portal. We will respond within 30 days with a downloadable file containing your personal data. Your KYC information is encrypted during storage and transmission using industry-standard TLS encryption.
Contact for legal inquiries
If you have legal or compliance questions about spinwheel's data handling, privacy practices, account restrictions, or regulatory compliance, contact our legal and compliance team through the support portal. From the main menu, tap "Support," select "Legal Inquiry," and describe your question clearly. Include your account email address and a clear subject line. Our legal team will respond within 48 hours with a detailed answer or a reference number for further escalation if needed.
For account-related support (forgotten password, deposit issues, withdrawal delays), response times are typically 2 to 24 hours depending on ticket volume and time of day. Critical issues (locked account, unauthorized access, funds not received) are prioritized and may receive responses within 2 hours. spinwheel support operates 24/7; live chat is available during peak hours (typically 09:00 to 23:00 local time), and email-based support operates around the clock.
If you cannot access your account, visit the login page and tap "Forgotten Account" or "Forgot Password." We send a verification email to your registered email address. Click the link in the email to reset your password within 24 hours. If you do not receive the email, check your spam folder or contact our support team with your account email address. Our privacy and security teams are available to assist with account recovery, data requests, and privacy inquiries 24/7.